Dallia for Hotels
Your hotel's AI concierge
Automate guest communication from booking to check-out. AI that handles emails, answers questions and integrates with your PMS.
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Αιτήματα σήμερα
132
Απαντήθηκαν αυτόματα
64
Ενεργοί επισκέπτες
8s
Μέσος χρόνος απάντησης
Early check-in → Front Desk
AC not working → Maintenance
Extra towels → Housekeeping
Late checkout → Front Desk
Restaurant reservation → Concierge
Everything your hotel needs
Sophia — AI Voice
Your AI receptionist, always on the line
Sophia picks up calls, handles reservations and resolves guest requests in a natural, human voice. She speaks English, Greek, and whatever your guests need.
- Natural voice conversations powered by AI
- Detects and switches language automatically
- Handles reservations, questions and requests
- Every call is transcribed in real time
AI voice assistant demo
Operations Hub
Every request turns into a task, automatically
The AI reads every guest message, figures out what it's about, sends it to the right team, and alerts them in real time. One dashboard for everything.
- Sorts requests by department automatically
- Flags urgent issues based on guest sentiment
- Sends real-time alerts to your staff
- Works across email, voice, chat and WhatsApp
Early check-in αίτημα
AC not working
Extra towels request
Medical assistance needed
AI Responder
Answers everything, from everywhere
Whether a guest writes through email, WhatsApp, your website or a booking platform — Dallia replies instantly with the right information from your PMS. In their language, in your brand voice, 24/7.
- Covers email, WhatsApp, chat and booking platforms
- Drafts and sends replies automatically
- Matches your hotel's tone of voice
- Supports 20+ languages out of the box
Early check-in αίτημα
Γεια σας, θα ήθελα να ρωτήσω αν μπορώ να κάνω check-in...
Parking availability
Does the hotel have on-site parking for guests arriving...
Πρωινό περιλαμβάνεται;
Έκανα κράτηση standard δωμάτιο και ήθελα να μάθω...
Late checkout request
Our flight departs at 6pm, is there any chance of...
The challenge
Hotels run on hospitality, not admin. But most teams still spend hours every day on repetitive guest communication.
Guests waiting hours for an email reply
AI responds in seconds, any time of day or night
Staff answering the same questions over and over
Common questions handled automatically — your team focuses on what matters
Processes that break under peak season pressure
AI scales effortlessly — 10 guests or 10,000
Inconsistent replies that hurt your brand
Every response is on-brand, accurate and personalised
How it works
How it works
Up and running in days, not months.
Tell us about your hotel
Room types, policies, FAQs, brand voice — we set everything up in less than a day.
The AI learns your property
It ingests your data, connects to your PMS, and builds a knowledge base tailored to your hotel.
Guest communication, handled
From booking confirmation to post-stay follow-up, the AI manages every touchpoint — accurately and on brand.
Monitor and improve
Review dashboards, refine responses, and watch guest satisfaction improve week after week.
Results hotels can expect
0%
Faster response time
0hrs
Staff hours saved per week
0%
Guest satisfaction increase
See it in action
Book a free demo and see exactly how Dallia can transform your hotel's guest communication.
Contact us