Dallia for Hotels
Your hotel's AI concierge
Automate guest communication from the moment they book to the day they check out. AI that handles emails, answers questions, and integrates with your PMS.
Early check-in request
Hi, I was wondering if it would be possible...
Parking availability
Does the hotel have on-site parking for...
Breakfast included?
I booked the standard room and wanted to...
Late checkout request
Our flight departs at 6pm, is there any...
The challenge
Hotels run on hospitality, not admin. Yet most teams spend hours each day on repetitive guest communication.
Slow email responses leave guests waiting hours
AI responds in seconds, any time of day or night
Staff repeating the same answers to the same questions
Automated FAQ handling frees your team for meaningful work
Manual processes that break under peak season pressure
AI scales effortlessly — 10 guests or 10,000
Inconsistent communication damaging your brand voice
Every reply is on-brand, accurate, and personalised
Everything your hotel needs
Three integrated tools that cover every touchpoint in the guest journey.
AI Email Responder
Intelligently handle every guest email with context-aware, personalised responses — all without manual effort.
- Automatic reply drafting and sending
- Tone and brand voice customisation
- Multi-language support
- Escalation routing for complex queries
Incoming
Re: Booking #4821 — Room upgrade
Hi, I was wondering if it would be possible to upgrade to a sea-view room for our anniversary trip?
AI Draft
Ready to sendDear Guest, congratulations on your anniversary! We'd be delighted to arrange a sea-view upgrade for you. I've checked availability and can confirm Room 312 is available for your dates...
AI Chat Widgets
Embed a smart chat widget on your website to answer guest questions instantly, any time of day.
- Real-time, conversational AI responses
- Seamless handoff to live staff
- Custom FAQs and knowledge base
- Mobile-friendly and fully branded
What time is check-in?
Check-in is from 3:00 PM. Early check-in may be available — would you like me to check?
Yes please, arriving at 11am
Great news — 11am is available for your reservation. I've flagged this for our front desk team.
PMS Integration
Connect directly to your Property Management System so the AI always has accurate, up-to-date information.
- Two-way sync with leading PMS platforms
- Live availability and booking data
- Automated pre-arrival and post-stay messages
- Secure, encrypted data handling
Last sync
Just now · 847 records
How it works
Get up and running in days, not months.
Configure your hotel
Tell us about your property — room types, policies, FAQs, and brand voice. Setup takes less than a day.
AI learns your hotel
Our AI ingests your data and integrates with your PMS, building a complete knowledge base tailored to your property.
Automatic guest communication
From booking confirmation to post-stay follow-up, the AI handles every touchpoint — accurately and on brand.
Monitor and optimise
Review performance dashboards, refine responses, and watch guest satisfaction climb week over week.
Results hotels can expect
0%
Faster response time
0hrs
Staff hours saved per week
0%
Guest satisfaction increase
See it in action
Book a free demo and see exactly how Dallia can transform your hotel's guest communication.
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